Sony

How to prevent your child from changing parental controls

Learn how to prevent children from changing parental controls on PlayStation®5 consoles and PlayStation®4 consoles. 

A console restriction passcode prevents your child from changing parental controls. Make sure to choose a memorable passcode that only you know.

How to set a PS5 console restriction passcode 

  1. Sign in as the family manager and go to Settings > Family and Parental Controls > PS5 Console Restrictions.
  2. Enter the existing console restriction passcode. If you haven't set one before, the default is 0000.
  3. Select Change Your Console Restriction Passcode.
  4. Enter a new four-digit passcode using the corresponding buttons on the controller. Make sure it's something memorable that only you know.
  5. Enter the passcode a second time to confirm.

Important
If you forget your passcode, you need to reset your PS5® console. 

Reset your PS5 console
  1. On your PS4 system, go to Settings > Parental Controls/Family Management > PS4 System Restrictions.
  2. Enter the existing system restriction passcode. If you haven't set one before, the default is 0000.
  3. Select Change System Restriction Passcode.
  4. Enter a new four-digit passcode using the corresponding buttons on the controller. Make sure it's something memorable that only you know.
  5. Enter the passcode a second time to confirm.

Important
If you forget your system restriction passcode, you must initialize the PS4 console.

Online User Guide: PS4 system restriction

How to set a login passcode on PS5 consoles

Encourage everyone who has an account on your PlayStation console to set a login passcode. Otherwise, child family members may be able to avoid parental controls.

  1. Go to Settings > Users and Accounts.

  2. Select Login Settings > Set a PS5 Login Passcode.

  3. Set a four-digit passcode. Make sure it's something memorable that only you know.

  1. Go to Settings > Login Settings > Login Passcode Management.

  2. Set a four-digit passcode. Make sure it's something memorable that only you know.

  • This setting is available after you've signed in to PlayStation™Network once.
  • The login passcode is not the same as the console restriction passcode.

How to disable new user creation and guest login on PS5 consoles

Prevent your child from creating a new unrestricted account instead of using the one you created for them by disabling new user creation and the option to log in as a guest.

  1. Log in as the family manager and go to Settings > Family and Parental Controls > PS5 Console Restrictions.
  2. Select User Creation and Guest Login > ‘Not Allowed’.
  1. Log in as the family manager and go to Settings > Parental Controls/Family Management > PS4 System Restrictions. 
  2. Select New User Creation and Guest Login > ‘Not Allowed’.

Need help? 

Contact our support specialists

Contact PlayStation Support