Games

When you purchase a game, you can choose to start the download remotely via a web browser or PlayStation App. To start a remote download, you need to set up automatic downloads for your console.

Find out how to resolve common issues with add-ons, DLC and in-game currency.

When you start a game or app, it automatically updates to the newest version available.

Highlight a game thumbnail in your games home and press the options button to display the options menu.

1. Select Check for Update.
2. If an update is available, follow the instructions to install the update.

You can also use this menu to manage saved data, game data and add-ons.

1. Go to Library and highlight the game you want to update. Press the OPTIONS button and select Check for Update.
2. If an update is available, follow the instructions to install the update.

Game and saved data, as well as other data, is stored on the built-in storage on your PS5 console. If you don't have room on your console storage, you can either delete data that's already there or move data to one of the following storage spaces:

• USB Extended storage
• M.2 SSD storage
• Cloud storage
• USB drive

Your PS5 console monitors how much storage space is used by your games, media content, and saved data. To check how much free storage space you have, go to the home screen and select Settings > Storage.

To manage your PS4 console storage, go to Settings > Application Saved Data Management.

If you would like to access an application's PlayStation Plus online storage save data from the content launcher or Library, highlight the application, press the OPTIONS button, and select Upload/Download Saved Data.

Games you hide will be hidden from your Library on all consoles. This setting doesn’t affect your profile. You can hide or unhide your games in the following ways.

1. From your Game Library, open the Your Collection tab and then highlight the game you want to hide.
2. Press the OPTIONS button, and then select Hide or Hide All Items.

1. Go to your Library > Purchased and highlight a game.
2. Press the OPTIONS button and select Do Not Show Content Item in [Purchased].

Some games have data split between two discs to allow for larger file sizes.

1. Insert the data disc into the disc slot.
2. When prompted, eject the data disc and insert the play disc.
   The installation completes automatically using the play disc.
3. On completion, leave the play disc in your console to play the game.

How do I access my bonus content? 

The physical editions of the game include a voucher with a code, which you can redeem on PlayStation Store to gain access to your bonus content. If you purchased a digital version of Horizon Forbidden West, the bonus content is included when you can download the game. Please check your retailer receipt (physical or digital) for the code.

What platforms can I play Horizon Forbidden West on? 

Horizon Forbidden West will be released on PS4 consoles and PS5 consoles.

What languages is Horizon Forbidden West available in? 

Spoken (voice-overs from local talent): English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin American Spanish, Brazilian Portuguese.

Subtitles: English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin American Spanish, Brazilian Portuguese, Dutch, Danish, Norwegian, Finnish, Swedish, Hungarian, Czech, Turkish, Greek, Simplified Chinese, Traditional Chinese, Thai, and Korean.

How to access pre-order bonuses for God of War Ragnarök 

All pre-order bonus/DLC content is unlocked as you progress through the story. You'll need to reach the first shop within the game in order to receive in-game items.

Can I play my PS4 version on PS5 consoles?

Yes, you can play the PS4 version of Gran Turismo 7 on a PS5 console.

What are the minimum requirements for Days Gone on PC?

• 64-bit processor and Windows 10 operating system or equivalent.
• Intel Core i5-2500K@3.3 GHz, AMD FX-6300@3.5 GHz CPU, or equivalent.
• 8 GB of RAM
• Nvidia GeForce GTX 780 (3 GB), AMD Radeon R9 290 (4 GB) graphics card, or equivalent.

What hardware do I need to play Horizon Call of the Mountain? 

You need a PS5 console, PlayStation®VR2 as well as PlayStation®VR2 Sense Controllers to play Horizon Call of the Mountain.

Does Helldivers 2 have an online or multiplayer experience?

Helldivers 2 requires online play. You can play with up to 4 online players with PlayStation Plus.

Does Stellar Blade have an online or multiplayer experience?

Stellar Blade is a single-player game.

Where can I find my pre-order items?

Pre-order bonuses can be acquired at Adam’s safehouse when arriving at Xion. This can be reached after playing the game for around 90 minutes.

Find out about Ghost of Tsushima™ Director's Cut for PC editions, the game's supported languages and how to access pre-order bonuses.

There are two editions of Astro Bot: Standard Edition and Digital Deluxe Edition.

Digital Deluxe content

• ASTRO’s Yharnam Hunter Outfit*
• ASTRO’s Golden Outfit*
• Neon Dream Dual Speeder paint colour*
• Champions’ Gold Dual Speeder paint colour*
• 10 Official PSN Avatars
• Digital Soundtrack and Digital Art Gallery

*Game progression required to unlock.

Pre-Order content

• ASTRO’s PaRappa Lovestruck Lyricist Outfit*
• Glorious Graffiti Dual Speeder paint colour*
• 2 ASTRO PSN Avatars

*Game progression required to unlock.

Find out about EA Sports FC 25 release dates, game editions, supported languages, and platform availability. 

What are the minimum hardware requirements for Horizon Zero Dawn™ Remastered on PC?

Can I upgrade to Horizon Zero Dawn™ Remastered?

You may be eligible for an upgrade to Horizon Zero Dawn™ Remastered digital edition if you already own Horizon Zero Dawn™ and/or Horizon Zero Dawn™ Complete Edition.

Does LEGO® Horizon Adventures™ have an online or multiplayer experience?

• LEGO® Horizon Adventures™ has an online co-op mode*. 

*Paid for PlayStation®Plus membership (sold separately) required for online play on PS5. PlayStation Plus membership subject to recurring subscription fee taken automatically until cancellation. Age restrictions apply.
Full terms

*Nintendo Switch Online membership (sold separately) and Nintendo Account required for online play on Nintendo Switch. Not available in all countries. Internet access required for online features.
Terms apply

For certain PlayStation games for PC, you can sign in to PlayStation™Network and access bonus content.

If you lose connection, or the microphone icon flashes, during party voice chat, please try the following:

1. Review your Internet connection. If possible, use a wired connection. 
2. Turn your console and your internet device (modern and router) off. Wait 5 minutes and then turn them back on. If you use a router, please try opening the ports. 
3. Speak to your Internet service provider about how to open the following ports on your router: 

• TCP: 80, 443, 3478, 3479, 3480
• UDP: 3478, 3479

Change output device

1. Go to Settings > Sound > Audio Output and select Output Device and select an audio output device to use.
2. You can also adjust what audio you hear through headphones by selecting Output to Headphones.

Change output device

1. Go to Settings > Devices > Audio Devices > Output Devices.
2. If you are using headphones, select Output to Headphones to select what sound comes through headphones.

• The setting Headset Connected to Controller is displayed only when a headset is connected to your DUALSHOCK®4 wireless controller.
• Due to the PS4 console specifications, voice chat and game audio cannot output to both the headset and TV.

• Make sure the wireless surround headset microphone is not muted. When muted, the wireless surround headset status light is purple. The position of the light/button differs depending on the product.
• Visit the guide below to adjust the volume balance for your PlayStation wireless headset.

Make sure:

• Your console is on or in rest mode.
• Remote Play is enabled.
• The system software is up to date.

Find out how to enable Remote Play on your PlayStation®5 console or PlayStation®4 console, and change Remote Play settings.

The minimum required connection speed for Remote Play is 5Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

Remote Play cannot be used when:

• Broadcasting (or streaming) from your PS5 console or PS4 console.
• Launching a game that does not support Remote Play.
• Launching Media App and Disc Player.

Uninstall the PS Remote Play application using the directions below, then reinstall the application.

Windows

• From the Control Panel, click Programmes and Features, and then uninstall PS Remote Play.

Mac

• Drag PS Remote Play from the Applications folder to the Trash. Then, choose Finder > Empty Trash.

Android/iOS

• Tap and hold the Remote Play app, then select Uninstall.

1. Join or start a party with friends you’d like to share your screen with.
2. On the voice chat card, select the Share Screen icon, and then select Start Share Screen.

If the player sharing their screen turns on viewer interactions, you can interact with the player's screen and make reactions for everyone watching to see.

1. To start interacting, go to the control centre and select the Share Screen card.
   
2. Select the video player.
   The player's gameplay appears in full screen. 

You can then interact with the player's screen by:

• Moving the pointer
  Use the left stick to move the pointer on the screen. To ping an area on the screen, press the cross button. To draw on the screen, press and hold the cross button and then move the pointer.
• Sending a reaction
  Press and hold the R2 button and then press one of the action buttons, each of which corresponds to a reaction. Release the R2 button to send the reaction. You can send bigger reactions by pressing one of the action buttons multiple times before releasing the R2 button.

Twitch stream is stuck "preparing" when broadcasting from PS4 consoles

Twitch now requires 2FA (Two Factor Authorisation). You will need to activate 2FA on your Twitch account to Broadcast from your PS4 console. For full instructions, please visit the Twitch Two-Factor Authentication (2FA) guide. Once 2FA is activated and set up, you can log in to Twitch from your PS4 console and start streaming.

To get the best experience from Share Play, both the host and the visitor must each have a high-speed Internet connection. Refer to this information if you experience Share Play connection or stability issues.

• Generally, a minimum upstream and downstream connection speed of 2 Mbps is recommended.
• You can view an estimate of your connection speed in Settings > Network > Test Internet Connection.
• A wired Internet connection is recommended for the PS4 console.
• If you're using a Wi-Fi (wireless) connection, place the PS4 console closer to the access point or router and make sure there are no obstructions between them.
• Do not use Share Play while other devices on your network are using a large amount of bandwidth.