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Find out what to do if your game doesn't start on PlayStation®5 consoles and PlayStation®4 consoles.
To verify that you have the license for the content, please follow the steps below.
If you’ve verified that you have access, follow the steps below.
Check that you have access to the game.
Check for license issues.
If you’re still having issues and need to contact PlayStation Support, use the link at the bottom of this page. Please provide the following information:
Contact our support specialists
Enter your date of birth.
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