Some games don't support Remote Play. Games that require devices such as PlayStation®VR2, PlayStation®VR or PlayStation®Camera, aren’t compatible with Remote Play.
When you're using a wireless controller with Remote Play, some of the controller's features may be restricted.
You can’t use the following functions at the same time as Remote Play:
Share Play
Streaming games from PlayStation®Plus Premium* PlayStation Plus features and services vary depending on your country or region.
Broadcasting gameplay (only when using Remote Play to control a PS4 console)
Playing a Blu-ray Disc™ or DVD
PS VR2 or PS VR mode
Playing music
Watching video services
Please note, depending on the game, some images may not be displayed while using Remote Play. In some cases, you may not be able to use Remote Play while multiple other features are in use.
Can’t sign in to PSN on PS Remote Play?
Check the PSN status page. If you see any alerts, wait until the service is up and running, and then try again.
Check whether your Wi-Fi is working with other devices. If you’re experiencing Wi-Fi issues, contact your Internet Service Provider (ISP) for further support.
Perform a network speed test on your device.
Pause any downloads running on other devices connected to your Wi-Fi.
Disconnect any other devices connected to your Wi-Fi.
Use a 5GHz Wi-Fi to connect your device to the internet.
On your PC or Mac, try using a wired connection if possible.
The minimum required connection speed for Remote Play is 5Mbps for both upload and download. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
Remote Play uses UDP Port 8572 to connect to your console or mobile device. Try opening the port on your router. If you're not familiar with the router’s settings, speak to your ISP, router manufacturer, or mobile carrier for help.
If you can’t find your NAT Type, or if your network is using NAT Type 3, you may not be able to use Remote Play. To check or change which NAT Type your network uses, reach out to your ISP or mobile carrier.
The anti-virus software on your device may be blocking Remote Play. Try disabling the firewall settings on your antivirus software, or adding the app for Remote Play to your firewall's exceptions. For details, refer to the instructions provided by the antivirus software.
You may need to install the latest graphics driver. Please refer to your graphics card manufacturer for the latest drivers and installation instructions.
Reinstall PS Remote Play on your device
Uninstall the PS Remote Play app using the directions below, then reinstall it.