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Find out how to resolve issues with Remote Play on PC, Mac, mobile devices and Android TV.
You can’t use the following functions at the same time as Remote Play:
Please note, depending on the game, some images may not be displayed while using Remote Play. In some cases, you may not be able to use Remote Play while multiple other features are in use.
The anti-virus software on your device may be blocking Remote Play.
Try disabling the firewall settings on your antivirus software, or adding the app for Remote Play to your firewall's exceptions. For details, refer to the instructions provided by the antivirus software.
From the Control Panel, click Programs and Features, and then uninstall PS Remote Play.
Drag PS Remote Play from the Applications folder to the Trash. Then choose Finder > Empty Trash.
Tap and hold the Remote Play app, then select Uninstall or Delete.
You can change the Remote Play video quality when you connect the PS Remote Play app to a PS4 console.
Contact our support specialists
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