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An error occurred with the payment.

If this error occurs when making a payment, your credit card payment may have failed.

You can check or edit your credit card information from Settings > Account Management > Account Information > Wallet:

  1. Check if the credit card information registered in your account is correct, including the expiry date.
  2. Re-register your credit card.
  3. Try with another credit card.
  4. This may be a temporary issue. Please try again after a while.
  5. Consider topping up your wallet using a PlayStation™Store card.
Please note that if you register or delete your credit card multiple times in a short period, you may be temporarily prevented from adding payment information. If this happens, please try again 24 hours later.

Need help? 

Contact our support specialists

Contact PlayStation Support