CE-108862-5

If this error occurs, there may be a server connectivity issue. Please try the following steps:

1. Check the PlayStation™Network status page.
   
2. Restart your PlayStation®5 console and connect to the Internet using a wired connection if possible.
3. Go to Settings > Network > Test Internet Connection and check if you are connected to the Internet. 
4. Turn off your router and wait at least 5 minutes, then restart it.
5. There may be temporary network congestion. Please try again after a while.