Billing support for direct.playstation.com

Find out more about billing times for direct.playstation.com.

Your order didn’t complete?

Please consider the following when attempting to place an order: 

  • Verify the billing and shipping information you are entering during checkout is accurate. 
  • Check with your financial institution/bank to ensure they aren’t placing any holds on your payment method. 
  • Orders can’t be shipped to PO boxes.
  • Verify you are placing an order for the correct country/region. Your billing address and shipping address should be from the same country/region as your direct.playstation.com country/region.

Need help? 

Contact our support specialists for help with your direct.playstation.com experience