WS-114241-3

Please try the following steps:

1. Check the PlayStation™Network status page to see if there are any server failures or if maintenance is in progress.
2. Restart your PlayStation®5 console.
3. Perform an Internet connection test by selecting Settings > Network > Test Internet Connection and check if you are connected to the Internet properly. Also, review and configure your network settings again if necessary.
4. Restart your router.
5. This may be a temporary issue. Please try again after a while.