How to recover your account for PlayStation Network

If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console.

How to recover an account with a passkey

If you have access to an active passkey, you can sign in and manage the passkeys on your account. For example, if you lost your phone, but have another device with your passkey registered on it, then you can sign in to Account Management using that device and then register a new passkey.

Change passkey

If you don’t  have access to a valid passkey, you need to recover your account.

How to reset a PSN password

  1. Go to the Account Management sign-in page and select Trouble Signing in? > Reset your password and enter your sign-in ID (email address). 
  2. You are sent an email containing a secure link. The verification email can take a few minutes to arrive. 
Didn’t receive an email?
  1. Follow the secure link in the email, fill in the requested information, and create a new password using a combination of uppercase and lowercase letters, numbers, and special characters.
Can’t remember your email address or verification info?

You can also switch to passkey authentication for a quick and secure sign-in experience.

Set up passkey
  1. Go to Settings > Users and Accounts > Account > Sign In. 
  2. On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
    The verification email can take a few minutes to arrive. 
Didn’t receive an email?
  1. Follow the secure link in the email, fill in the requested information, and create a new password using a combination of uppercase and lowercase letters, numbers, and special characters.
Can’t remember your email address or verification info?

You can also switch to passkey authentication for a quick and secure sign-in experience.

Set up passkey

If you have access to a PS4 console that you have activated as your primary PS4, you can reset your password in a couple of clicks — all you need is access to your sign-in ID (email address):

  1. Go to Settings > Account Management > Sign In. 
  2. On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
    The verification email can take a few minutes to arrive. 
Didn’t receive an email?
  1. Click the link in the email and enter a new password.

You can also switch to passkey authentication for a quick and secure sign-in experience.

Set up passkey
  1. Go to Settings > Account Management > Sign In. 
  2. On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
    The verification email can take a few minutes to arrive. 
Didn’t receive an email?
  1. Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.
Can’t remember your email address or verification info?

You can also switch to passkey authentication for a quick and secure sign-in experience.

Set up passkey

Recover your account

If you can't access your passkey, provide the verification information for your account, or open the password reset email, you need to contact PlayStation Support.

Contact PlayStation Support

Didn’t receive a password reset email? 

  • The email may be in your spam folder.
    Check your email inbox and search for "PlayStation" in all mailboxes, including any spam or junk folders. 
  • Your email address may be misspelled.
    Repeat the password reset steps and ensure the email address shown on the “Forgot Your Password?” page is the one you use to sign in to your account. 
  • Do you have a child account?
    Only the family manager can reset the password for your account.
  • There may be an issue with Account Management. Sometimes network issues can delay password change emails. Please check the network status page.

  • Still having issues? 

Contact PlayStation Support

Change your account password online

  1. Sign in to Account Management. 
  2. Select Security from the sidebar. 
  3. Click Edit next to Password to change your password.
    You can also switch to passkey authentication for a quick and secure sign-in experience.
Set up passkey
  1. Click Save to confirm your changes. 
  2. You can now sign in to your account using your new password.
Reset password
  1. Go to Settings > Users and Accounts > Account > Security. 
  2. Select Security > Password.
  3. Choose and confirm the new password, then select Continue.
    You can now sign in to your account using your new password.
Reset password
  1. Go to Settings > Account Management > Account Information and enter your password. 
  2. Select Security > Password. 
  3. Create and confirm the new password, then select Continue. 
  4. You can now sign in to your account using your new password.
Reset password

Reset a child account password online

Only a family manager can reset the password for a child account.

  1. As the family manager, sign in to Account Management. 
  2. Go to Family Management.
  3. Select the child account and Reset Password.
  1. As the family manager, go to Settings > Family and Parental Controls > Family Management.
  2. From this menu, select the child account and Reset Password.
  1. As the family manager, go to Settings > Parental Controls/Family Management > Family Management.
  2. From this menu select the child account and Reset Password.

Need help? 

Contact our support specialists

Contact PlayStation Support