PlayStation Support

Connectivity

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What do you need help with?

Select a category from below:

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Console set up
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Console set up

PS5 console

  1. Go to Settings > Network > Settings > Set up Internet Connection. 
  2. Select your connection type and enter the network security information.
Set up internet connection
  1. Go to Settings > System.
  2. Select System Software > System Software Update and Settings.
    Update Available appears if a newer version is available.
  3. Select Update System Software to update.
Update system software
Find connection solutions for your console. 
Troubleshoot connection issues
Support video: PS5 set up

PS4 console

You can connect to the Internet with the PlayStation 4 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Set Up Internet Connection and selecting Use Wi-Fi.

  • If you select Easy, saved access points and access points that have been found appear. 
  • Select the access point you want to connect to, and then adjust the settings. 
  • If you can't see your network, select Set Up Manually, and then adjust the settings.
  • When you are using an access point that supports WPS or AOSS you can save that access point in just a few easy steps. AOSS is only available only in certain countries and regions.
  • If you would like to adjust your settings, select Use Wi-Fi > Custom.
Set up internet connection

Before you can access any online features of the PlayStation 4, the system software needs to be updated to the latest version. System software updates begin downloading automatically as soon as they are available, and an on-screen notification will inform you when it is ready to install.

System software update on PS4 consoles

If you experience problems when connecting your console to a TV, or you can't connect to the Internet, please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.

Troubleshoot connection issues
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Account and login
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Account and login

Account and sign-in ID

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and is used to:

  • verify your account
  • ensure your details are protected
  • keep you up to date on important account information.

It is recommended that you use an up-to-date and accessible email address.

Learn more

You're signed out from all devices when you change your sign-in ID (email address). When you change your email address you receive an email to your old email address showing your new sign-in ID (email address).

  1. Sign in to Account Management on a web browser.
  2. Select Security from the sidebar.
  3. Click Edit next to Sign-In ID (Email Address). You may need to re-enter your password for security reasons.
  4. Enter your new email address and click Save.
  5. You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You also receive an email to your old email address detailing the change.
Learn more

For sign-in ID issues, visit the guide below for troubleshooting steps.

Troubleshoot sign-in issues
Support video: Sign in on PS5 consoles

PlayStation™Network

If you’ve forgotten your password or verification information (such as your date of birth), visit the guide below for steps to recover your account.

Reset password

Find out if services on PlayStation Network are up and running.

PSN Status

If you are already a PlayStation user you can use your existing account details to sign in. If you are new to PlayStation, you can easily use your PlayStation console to create an account.

Create an account for PSN
Account management
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Internet connection
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Internet connection

Internet connection set up

Set up a wired or wireless connection on your PS5 or PS4 console.

Learn how

Connection troubleshooting

PlayStation Repairs can help you connect.

PlayStation Repairs