How to set up an internet connection on PlayStation consoles

Set up an internet connection on your PlayStation®5 console or PlayStation®4 console.

Set up a wireless connection on PS5 consoles

Connect to the internet using Wi-Fi (for a wireless connection) by following the steps below.

  1. Go to Settings > Network > Settings > Set Up Internet Connection.
  2. New and saved Wi-Fi networks appear. Choose the one you want to connect to, and then select Connect.
  1. The Wi-Fi network will display a padlock icon next to it if it's password protected. To connect, enter the Wi-Fi password (WPA, WPA2, WEP, WPA3). This password may be found on the back of your router.
    If you don't know your network password, ask your router manufacturer, ISP, or network administrator.
  • You can use Multi-Link Operation for a console from the CFI-7000 model group. Highlight the access point compatible with Multi-Link Operation and press the options button. Select Advanced Settings and turn on Multi-Link Operation.
  • If you can’t find your Wi-Fi network, scroll down, select Set Up Manually, and then adjust the settings.
  • When you're using an access point that supports WPS, you can scroll down and select Set Up Using WPS Button, and follow the on-screen instructions.
  • Please note, PS5® consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select Use Wi-Fi > Easy.
  3. New and saved Wi-Fi networks appear. Choose the one you want to connect to.
  1. If the connection is successful, you're prompted to Test Internet Connection.
  2. The Wi-Fi network will display a padlock icon next to it if it's password protected. To connect, enter the Wi-Fi password (WPA, WPA2, WEP). This password may be found on the back of your router.
    If you don't see it, ask your router manufacturer, ISP, or network administrator.
  • If you can't find your Wi-Fi network, scroll down, select Set Up Manually, and then adjust the settings.
  • When using an access point that supports WPS or AOSS, you can scroll down and select Set Up Using WPS Button or Set Up Using AOSS™ and follow the on-screen instructions.

To access PlayStation™Network, you need to sign in with your account details or create a new account.

Create a new account

Set up a wired connection on PS5 consoles

Connect to the internet using a LAN cable (for a wired connection) by following the steps below.

  1. Go to Settings > Network > Settings > Set Up Internet Connection.
  2. Select Set Up Wired LAN > Connect.
  • Please note: PS5 consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select Use a LAN Cable > Easy.
  3. If the connection is successful, you're prompted to Test Internet Connection.

To access PSN, sign in with your account details or create a new account.

Create a new account

Where to find the LAN port on PlayStation consoles

The location of the LAN port on the PlayStation console varies depending on the model of your console. Select your PlayStation console model to view the location of the LAN ports for each series.

PS5 console model

PS4® console model

Having issues setting up your internet connection?

Please try the following:

  • Check the PSN status page for any server issues or maintenance that might prevent you from connecting.
  • Check that your SSID, password, and security method are correct.
  • If you’re having connection issues on a PS5 Pro console, try connecting with and without Multi Linking Operation using advanced settings.

If you're still having issues, please visit PlayStation Repairs for troubleshooting steps.

PlayStation Repairs

Advanced network settings on PS5 consoles

Select Advanced Settings while setting up a wireless or wired connection to adjust the following settings.

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy
  • Multi Linking Operation*

Important: If you’re not familiar with these settings, please ask your ISP or network administrator.

*MLO enables devices to connect to multiple signal bands from the same router. CFI-7000 model group only.

Select Custom while setting up a wireless or wired connection to adjust the following settings:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you’re not familiar with these settings, please select Easy or ask your ISP or network administrator.

Need help? 

Get help and support for your PlayStation products

PlayStation Repairs