There may be a problem with the Wi-Fi settings/Wi-Fi access point settings.
- Please restart your PS Portal.
- Press and hold the power button.
- Select Restart.
- If restarting doesn’t solve the problem, try resetting the PS Portal.
Please note: resetting will sign you out of the PS Portal, as well as erase all data and customized settings.- Swipe left from the upper right corner of the PS Portal screen to display the Quick Menu.
- Please select Settings > System > System Software > Reset Options.
- Select Reset.