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Find troubleshooting steps for your PS VR2 headset and PC adapter.
*Depending on the Bluetooth® adapter's compatibility, some products may not work. Operation is not guaranteed.
If you are using a built-in Bluetooth® adapter and want to use an external Bluetooth® adapter, follow these steps.
If you’re still having issues, please try the following.
If you put your PC into sleep mode during a SteamVR™ game, you may experience an error when resuming your game.
We recommend that you do not put your PC into sleep mode when playing SteamVR™ games with PS VR2.
If you connect a PC monitor to the onboard DisplayPort™ and connect PS VR2 to an external graphics board, you may not be able to start some games.
If you select No to admin permission when installing the PlayStation VR2 App, you won’t be able to continue the installation.
Hardware help
If you’re having hardware issues with PS VR2 on PC, please contact PlayStation Support.
GPU help
For help with your GPU, please visit the manufacturer.
Game help
If you’re having issues with a specific game, try visiting Steam™ to find Support and the Community hub for the game.
Contact our support specialists
From 1st January 2023, we will temporarily only accept payments using your wallet, which you will only be able to fund by using PlayStation Store Gift cards. For more details, go to playstation.com/croatia-currency
The Store will be temporarily closed from 18:00 (13th November) to 18:00 (14th November) for maintenance.
Enter your date of birth.
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