Before starting Remote Play, turn on your PS5® console or put it into rest mode. Make sure the following settings are configured on your PS5 console. These settings are saved until you change them.
Connect your PS5 console to the internet.
Sign in with the same account you use to sign in on your PS Portal.
Update your PS5 console to the latest version of the system software.
From the home screen of your PS5 console, select Settings > System > Remote Play, and then turn on Enable Remote Play.
To start Remote Play while your PS5 console is in rest mode, select Settings > System > Power Saving > Features Available in Rest Mode. Then, turn on Stay Connected to the Internet and Enable Turning on PS5 from Network.
Recommended network setup for PS Portal
You can enjoy Remote Play on PS Portal if you have a stable high-speed Wi-Fi connection.
For the best Remote Play experience on your PS Portal, try following the recommended settings below:
Connect your PS5 console to the internet using a wired connection.
Connect your PS5 console and PS Portal to the same Wi-Fi network.
Use a 5GHz Wi-Fi connection to connect your PS Portal to the internet.
Some Wi-Fi routers have a band steering function that allows them to automatically switch between a 2.4GHz connection and a 5GHz connection. If possible, disable this feature when connecting your PS Portal to your Wi-Fi router.
For a better play experience, a high-speed connection of at least 15Mbps is recommended*.
*If you’re using public Wi-Fi, be aware that the quality of the internet connection may be out of your control, and could impact the quality of your play experience.
How to start Remote Play from your PS Portal
On the home screen of your PS Portal, tap the portal or press the cross button. Your PS Portal connects with the PS5 console you used previously, and Remote Play starts.
Your PS Portal won't be able to search and connect to your PS5 console if it's been a while since you last signed in. Before trying to connect remotely from outside your home, check that your PS Portal connects properly while you're near your PS5 console.
During gameplay, tap the screen and the touch pad areas appear on the left and right sides of the screen. Within these areas, you can do things like tap and swipe.
To use the touch pad as a button, double tap within one of the touch pad areas.
You can use the touch pad functionality even when the touch pad areas aren’t displayed on the screen.
From 1st January 2023, we will temporarily only accept payments using your wallet, which you will only be able to fund by using PlayStation Store Gift cards. For more details, go to playstation.com/croatia-currency
Need to contact us?
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
