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For the best PlayStation experience, make sure your PlayStation®5 console system software is always updated to the latest version.
If you experience multiple failed downloads, please follow the Update PS5 system software using a PC or Mac instructions below.
If a system software update is stuck, restart the download by following the steps below.
If you experience multiple failed downloads, please follow the Update PS5 system software using a PC or Mac instructions below.
If your PS5 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
If your PS5 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
System Software
By using, or accessing the system software, you agree to be bound by all current terms of this Agreement. To access a printable, current copy of this Agreement, go to http://doc.dl.playstation.net/doc/ps5-eula/.
Sony Interactive Entertainment, at its sole discretion, may modify the terms of this Agreement at any time, including any terms in the PS5 console documentation or manual, or http://doc.dl.playstation.net/doc/ps5-oss/index.html.
Please check back on this website from time to time for changes to this Agreement.
Updates to the system software, including security updates, will be released for your PS5 console from time to time which are necessary for the proper functioning of the console.
You will be notified about new system software updates if your console is connected to the internet or when you insert a game disc that requires a later system software version to play. Alternatively, you can always revisit this page for the latest available updates.
SIE strongly recommends always installing the latest update as soon as possible after the update is released. Failure to do so might expose your console to security risks and/or might compromise the proper functioning of the console.
From 1st January 2023, we will temporarily only accept payments using your wallet, which you will only be able to fund by using PlayStation Store Gift cards. For more details, go to playstation.com/croatia-currency
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
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