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Find out how to resolve issues with your PlayStation Portal™ remote player.
If you can’t restart your PS Portal, try the following.
If you’re still having issues, try performing a full reset.
If you’re having issues, please contact us.
If you’re having issues, contact us.
As a standard, we recommend a high-speed connection with upload and download speeds of at least 5 Mbps. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
If you’re having issues, contact us.
If you’re having issues, contact us.
If you’re experiencing image quality issues during Remote Play, check your internet connection quality.
If you’re having issues, contact us.
Only devices using PlayStation Link™ can wirelessly connect to your PS Portal.
Contact our support specialists
From 1st January 2023, we will temporarily only accept payments using your wallet, which you will only be able to fund by using PlayStation Store Gift cards. For more details, go to playstation.com/croatia-currency
The Store will be temporarily closed from 18:00 (13th November) to 18:00 (14th November) for maintenance.
Enter your date of birth.
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