How to contact PlayStation Support 

How to contact PlayStation Support 

Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.

Need to get in touch?

Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

Can't find your issue?

Try visiting one of the guides below for more information.

Account & Security
Store & Refunds
Subscriptions
Games
Hardware
Connectivity

Need to arrange a PlayStation repair?

Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.

Can’t connect your PlayStation console to the internet?

Try the PlayStation Repairs tool for connectivity troubleshooting.

Having issues with system software?

If you’re having issues with your console's system software, start in Safe Mode and update or reinstall the system software using a USB storage device.

Safe Mode guide
PS5 system software update
PS4 system software update

Looking for PlayStation manuals?

Find the online manual for your PlayStation system.

Online manuals