CE-32869-8

Could not start the application as the information was invalid. The database is likely to be partially corrupted.

Start the PlayStation 4 in Safe Mode, and select 5. Rebuild Database
Try launching the app. If the error persists, reboot the system in Safe Mode again and select 3. Update System Software or 4. Rebuild Database.
If the error is only occurring with a specific application, delete the application by pressing the OPTIONS button on your controller while highlighting the application on the Home screen and select Delete. Install the application again via the PlayStation Store.
If the error occurs with multiple or all applications, back up your saved data in Settings > Application Saved Data Management > Saved Data in System Storage and initialise the PlayStation 4 system at Settings > Initialisation > Initialise PS4 > Quick.

Contact our support specialists

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