Sony

How to troubleshoot wallet funding issues on PSN 

Find out how to resolve and avoid issues when funding your wallet.

Payment card not accepted?

  • If you’re unable to add funds to your wallet, check which credit or debit cards are accepted on Playstation™Store in your country/region.
Accepted payment methods
  • Find troubleshooting steps for credit and debit card issues by checking the guide below.
Issues adding a card
  • You can also try another payment method or use a PlayStation Store voucher.
Accepted payment methods
Redeem a voucher

Are there any issues with PSN?

If PlayStation™Network (PSN) is experiencing issues, you might not be able to add funds to your wallet. Please check the PSN status page and wait until all services display a green light before trying to fund your wallet again.

Can’t find added funds or purchased content?

Check your transaction history to see if your wallet funding or purchase was successful.

Check transaction history

Has your wallet been funded twice?

Check your transaction history and view your bank statement to see if your wallet was funded multiple times. 

Check transaction history

If there has been an accidental transaction, contact us using the button at the bottom of this page.

Don’t recognize a wallet funding charge?

If you don’t recognize a purchase, first check your PlayStation Store transaction history.

Check transaction history

If you don’t recognize the charges, please visit the guide below.

Unauthorized transactions

Need help? 

Contact our support specialists

Contact PlayStation Support