How to set up an internet connection on PlayStation consoles

Set up an internet connection on your PlayStation®5 console or PlayStation®4 console.

Set up a wireless connection on PS5 consoles

Connect to the internet using Wi-Fi (for a wireless connection) by following the steps below.

  1. Go to Settings > Network > Settings > Set Up Internet Connection.
  2. New and saved Wi-Fi networks appear. Choose the one you want to connect to, and then select Connect.
  1. The Wi-Fi network will display a padlock icon next to it if it's password protected. To connect, enter the Wi-Fi password (WPA, WPA2, WEP, WPA3). This password may be found on the back of your router.
    If you don't know your network password, ask your router manufacturer, ISP, or network administrator.
  • You can use Multi-Link Operation for a console from the CFI-7000 model group. Highlight the access point compatible with Multi-Link Operation and press the options button. Select Advanced Settings and turn on Multi-Link Operation.
  • If you can’t find your Wi-Fi network, scroll down, select Set Up Manually, and then adjust the settings.
  • When you're using an access point that supports WPS, you can scroll down and select Set Up Using WPS Button, and follow the on-screen instructions.
  • Please note, PS5® consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select Use Wi-Fi > Easy.
  3. New and saved Wi-Fi networks appear. Choose the one you want to connect to.
  1. If the connection is successful, you're prompted to Test Internet Connection.
  2. The Wi-Fi network will display a padlock icon next to it if it's password protected. To connect, enter the Wi-Fi password (WPA, WPA2, WEP). This password may be found on the back of your router.
    If you don't see it, ask your router manufacturer, ISP, or network administrator.
  • If you can't find your Wi-Fi network, scroll down, select Set Up Manually, and then adjust the settings.
  • When using an access point that supports WPS or AOSS, you can scroll down and select Set Up Using WPS Button or Set Up Using AOSS™ and follow the on-screen instructions.

To access PlayStation™Network, you need to sign in with your account details or create a new account.

Create a new account

Set up a wired connection on PS5 consoles

Connect to the internet using a LAN cable (for a wired connection) by following the steps below.

  1. Go to Settings > Network > Settings > Set Up Internet Connection.
  2. Select Set Up Wired LAN > Connect.
  • Please note: PS5 consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select Use a LAN Cable > Easy.
  3. If the connection is successful, you're prompted to Test Internet Connection.

To access PSN, sign in with your account details or create a new account.

Create a new account

Where to find the LAN port on PlayStation consoles

The location of the LAN port on the PlayStation console varies depending on the model of your console. Select your PlayStation console model to view the location of the LAN ports for each series.

PS5 console model

PS4® console model

Having issues setting up your internet connection?

Please try the following:

  • Check the PSN status page for any server issues or maintenance that might prevent you from connecting.
  • Check that your SSID, password, and security method are correct.
  • If you’re having connection issues on a PS5 Pro console, try connecting with and without Multi Linking Operation using advanced settings.

If you're still having issues, please visit PlayStation Repairs for troubleshooting steps.

PlayStation Repairs

Advanced network settings on PS5 consoles

Select Advanced Settings while setting up a wireless or wired connection to adjust the following settings.

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy
  • Multi Linking Operation*

Important: If you’re not familiar with these settings, please ask your ISP or network administrator.

*MLO enables devices to connect to multiple signal bands from the same router. CFI-7000 model group only.

Select Custom while setting up a wireless or wired connection to adjust the following settings:

  • IP address
  • DHCP Host Name
  • DNS
  • MTU
  • Proxy

Important: If you’re not familiar with these settings, please select Easy or ask your ISP or network administrator.

Network terminology explained

To help you better understand setting up your internet connection, here are some key networking terms and their meanings.

Terms

Descriptions

LAN (Local Area Network)

A network used to connect devices in a limited area, like a home or office.

WAN (Wide Area Network)

A network that connects smaller local networks (LANs) over long distances.

Provider

The company that delivers your internet service.

Line provider

The company that provides the physical communication line for your internet.

IP address

A unique address that identifies a device on the internet or a local network.

IPv4

An older type of IP address that uses 32 bits and supports about 4.2 billion unique addresses.

IPv6

A newer type of IP address that uses 128 bits, offering virtually unlimited addresses and better security.

PPP (Point-to-Point Protocol)

A protocol for stable data transfer between two devices.

Ethernet

A wired internet connection standard used to connect devices within a wired local area network (LAN) or wide area network.

PPPoE (PPP over Ethernet)

A protocol that combines PPP and Ethernet, often used for connecting home networks to your ISP.

IPoE (IP over Ethernet)

A modern connection method for IP networks, offering faster and more efficient connections compared to PPPoE.

DNS (Domain Name System)

A system that translates website names into IP addresses so your browser can load them.

DNS Error

An error that occurs when the DNS can’t find the correct IP address for a website.

MTU (Maximum Transmission Unit)

The largest size of data packets that can be sent over your connection at one time.

MTU Error

An issue that occurs when data packets exceed the allowed size, causing delays or failures.

Opening ports

Changing your network settings to allow specific types of data to pass through your router.

WPA (Wi-Fi Protected Access)

A security protocol that encrypts data on your Wi-Fi network to keep it safe.

WEP (Wired Equivalent Privacy)

An older Wi-Fi security standard, now outdated and rarely used due to security flaws.

AOSS (AirStation One-Touch Secure System)

A simple setup tool for Buffalo Wi-Fi devices that lets you connect with one button press.

SSID (Service Set Identifier)

The name of your Wi-Fi network that appears in the list when connecting devices.

DHCP (Dynamic Host Configuration Protocol)

A system that automatically assigns IP addresses to devices on your network.

Hostname

The name assigned to a device on a network to make it easier to identify.

Proxy

A server that acts as a middleman between your device and the internet, improving security and privacy.

Mbps (Megabits per second)

A measurement of how fast data moves across your internet connection.

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