Sony

How to fix SU-42118-6

There was an issue when updating your ‎PlayStation®4 console system software.

Please try the following:

  1. Turn off and unplug your console.
  2. Turn off your router/modem, wait at least 5 minutes, and then restart the router/modem.
  3. Plug the console back in and restart it.
  4. Select Notifications from the PS4™ console function area, highlight the update file, press the OPTIONS button, and select Delete.
  5. Select Settings > System Software Update. 

If the update fails again, please visit the system software guides below for next steps.