CE-112069-9

If this error occurs when transferring data from PlayStation®4 to PlayStation®5, please try the following steps:

1. If your PS4 and PS5 are connected to the network wirelessly, try transferring data by connecting each console to the network using a wired connection or by connecting both consoles directly with an Ethernet cable.
2. Turn off your router and wait at least 5 minutes, then restart it.
3. Try transferring data again by going to Setting > System > System Software > Data Transfer
4. If you only want to transfer save data, please try transferring via another storage medium, such as online storage or a USB storage device as an alternative method.

Please note the following:

• Do not use the  Network Test  feature while Background Data Transfer is in progress.
• Do not manually turn PS5 into Rest Mode  while Background Data Transfer is in progress.