NW-102216-2

Please try the following:

1. Check the PlayStation™Network status page to see if there are any network issues.
2. Try using a wired connection if possible.
   
3. If you are using a wireless connection, try bringing your console closer to your router and removing anything interrupting the connection between the devices.
4. Turn off your router, wait at least five minutes, then restart it.
5. Update your router to the latest firmware. For details on how to update, please contact the router vendor.
6. If possible, try opening the following ports:
   TCP: 80, 443, 3478, 3479, 3480
   UDP: 3478, 3479, 49152 to 65535.
   For details on how to open ports, please contact your Internet Service Provider.