How to troubleshoot your PS VR2 on PC

Find troubleshooting steps for your PS VR2 headset and PC adapter.

General troubleshooting steps for PS VR2 on PC

  1. Check your connections. Unplug all cables and then reconnect them, following the guide below. Make sure you’re using a cable that complies with DisplayPort™ 1.4 or higher. 
Set up PS VR2 on PC
  1. Check that your PC meets the minimum requirements for PS VR2.
PS VR2 on PC requirements
  1. Launch SteamVR™ and go to SteamVR > Settings > Developer tab > Enable Direct Mode.
  2. If possible, try using a different USB port to connect your PS VR2. 
  3. Open PlayStation®VR2 App and check your connection. 
  4. Make sure you’re using the latest drivers for your graphics card.
    If you experience issues with the latest drivers, please try going back to an earlier version.
NVIDIA Support
AMD Support
  1. Turn off your headset and PC. Then turn on your headset and PC, and try again.
Reset your controller

PS VR2 isn’t recognised by Steam?

  1. Close Steam™.
  2. Launch the PlayStation VR2 App on your PC.
  3. Launch Steam™.

PC sleep mode issues?

If you put your PC into sleep mode during a SteamVR™ game, you may experience an error when resuming your game. 

  1. Turn off your PS VR2 and monitor. 
  2. Turn your monitor on.
  3. Turn on your PS VR2. 

We recommend that you do not put your PC into sleep mode when playing SteamVR™ games with PS VR2.

Image quality issues when using PS VR2 on PC?

  1. Check all connections are secure and make sure your PC meets the minimum requirements.
Connect PS VR2 to PC
Required specs
  1. Go to SteamVR > Settings. 
  2. Try lowering the image quality settings.
  3. Try turning off Motion Smoothing.

Tracking issues with PS VR2 on PC?

  1. Check all connections are secure and make sure your PC meets the minimum requirements.
Connect PS VR2 to PC
Required specs
  1. Turn off your headset.
  2. Close SteamVR™.
  3. Open the PlayStation®VR2 App and select Delete play area data.

Tracking issues with PS VR2 Sense controller on PC

  1. Turn off other Bluetooth® devices. 
  2. Make sure there are no obstructions between the controller and the Bluetooth® adapter.
  3. If you are using WiFi, connect to the 5GHz band.
  4. Connect to a USB 2.0 port as far away as possible from the USB 3.0 port. 
  5. Use a USB 2.0 extension cable* to move the Bluetooth® adapter away from the PC. 

*Depending on the Bluetooth® adapter's compatibility, some products may not work. Operation is not guaranteed.

Bluetooth adapter compatibility

Game crashes while using PS VR2 on PC?

  1. Try lowering the image quality setting in SteamVR™ settings.
  2. Try turning off motion smoothing in the SteamVR™ settings.
SteamVR Support

Error when starting SteamVR?

  1. Try the general troubleshooting steps.
  2. Start the PlayStation VR2 App and check the connection status. 
  3. If you see a message saying there is a problem with a connection, turn off the VR headset and then turn it back on.
  4. Try connecting the PC adapter to another USB port on your motherboard.
  5. If the error still appears, turn off your headset and PC. Then turn on your headset and PC, and try again.

AMD graphics card driver issues?

Try using the AMD Cleanup Utility. 

AMD Cleanup Utility

NVIDIA graphics card driver issue?  

If you’re using an NVIDIA® graphics board and are experiencing problems with SteamVR™, performing a clean install of the NVIDIA® graphics board driver may resolve the issue. 

Clean install guide

Using an external graphics card?  

If you connect a PC monitor to the onboard DisplayPort™ and connect PS VR2 to an external graphics board, you may not be able to start some games.  

  • Connecting your PC monitor to an external graphics card may help.
  • Please note, PS VR2 does not support the use of HDMI-to-DisplayPort™ conversion adapters or USB Type-C-to-DisplayPort™ conversion adapters.

Can’t connect your PS VR2 Sense controller?

  1. Make sure the PS VR2 Sense™ controller is charged. 
  2. If you’ve paired your controller with a PlayStation®5 console, make sure the console is turned off.
  3. Try restarting Windows®.
  4. Turn off the Bluetooth® adapter, wait a while, then turn it back on and try again. 
  5. Uninstall the Bluetooth® adapter driver from Device Manager and shut down Windows®. Wait a few seconds and then turn the power back on. 
  6. Go to Device Manager and select Action > Scan for hardware changes. If the driver is distributed by the Bluetooth® adapter manufacturer, please update it to the latest version. 
Windows Support

What do the lights on the PC Adapter  mean? 

  • Solid white
    PC adapter is on, PS VR2 is connected and ready.
  • Solid red
    PC adapter is on, PS VR2 isn't connected.
  • Off
    PC adapter is off.

Missing VR controller buttons in your game?

Please note, some games may not reflect VR controller buttons correctly.

Please check the bindings in the settings in SteamVR™.

Controller settings

Issue with admin privileges for PlayStation VR2 App?

If you select No to admin permission when installing the PlayStation VR2 App, you won’t be able to continue the installation. 

  1. Close the PlayStation VR2 App and start it again. 
  2. Select Yes when you’re asked to enable admin permission for the Steam™ Client Service.

Need more help?

Hardware help
If you’re having hardware issues with PS VR2 on PC, please contact PlayStation Support.

Contact PlayStation Support

GPU help
For help with your GPU, please visit the manufacturer.

AMD Support
NVIDIA Support

Game help
If you’re having issues with a specific game, try visiting Steam™ to find Support and the Community hub for the game.

Steam Support

You can also search for the game studio or publisher for additional support.

Need help? 

Contact our support specialists

Contact PlayStation Support