How to troubleshoot your PULSE Explore wireless earbuds

Find out how to reset your PULSE Explore™ wireless earbuds and other troubleshooting steps.

How to reset your PULSE Explore wireless earbuds

If you’re having issues with your earbuds, try resetting them. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings.

  1. Remove both earbuds from the charging case.
  2. Press and hold the PlayStation Link™ button on one of your earbuds for at least 12 seconds.
  3. Repeat on the other earbud.
  4. Dock both earbuds back in the case.

If you still have issues after attempting to reset, you may need to wipe all paired connections from your earbuds. This deletes all PS Link and Bluetooth pairings and audio settings.

  1. Make sure both of your earbuds are in the charging case.
  2. Quickly press the PS Link button on the case.
  3. Press and hold the PS Link button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
  4. While the indicator is blinking, press and hold the PS Link button on the case again for another 8 seconds. Release it when the indicator quickly blinks blue.
    If the wipe is successful, the indicator briefly blinks red.

How to reset the charging case

If you’re having issues with the case, try resetting it. Resetting won’t affect any PS Link or Bluetooth pairings, or audio settings. 

  1. Make sure both of your earbuds are in the charging case. 
  2. Quickly press the PS Link button on the case.
  3. Press and hold the PS Link button on the case for at least 12 seconds.
  1. Release the PS Link button when the indicator stops blinking.
    If the reset is successful, the indicator briefly blinks red and then blinks green. 

How to sync your PULSE Explore wireless earbuds and charging case

If your earbuds and charging case have syncing issues, you may see that the status indicator on the case flashes red. This may be caused by the following situations: 

  • You receive a new or replacement earbud from PlayStation Support.
  • You have two sets of wireless earbuds, and you lose track of which earbuds belong to their case. 

You may need to sync your earbuds and case together to fix the issue. This deletes all PS Link and Bluetooth pairings and audio settings.

  1. Make sure both of your earbuds are in the charging case.
  2. Press and hold the PS Link button on the case for 8 seconds.
    The indicator on the case blinks red, then green, then purple, then blue.
  3. Press and hold the PS Link button on the case again for another 8 seconds.
  4. Pair your earbuds again to your PS Link and/or Bluetooth device(s), and check to see if syncing issues are fixed.
Pair to adapter
Pair to Bluetooth

How to reset your PlayStation Link USB adapter 

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

  1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
  2. Insert your USB adapter into the USB-A port on your device.
  3. Press and hold the PS Link button on your USB adapter for 30 seconds.
  1. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
    If they don’t automatically connect, the reset was successful.
    If they automatically connect, the reset wasn’t successful.
  • Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.

Need help? 

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