PlayStation Network Terms of Service 

IMPORTANT:
PlayStation Network is not for children younger than 7.

If you are 7 to 17 years old, your parent or legal guardian (“Responsible Adult”) must read and accept these Terms for you. You can read them too. Ask your Responsible Adult to explain anything you do not understand. You can also read the PSN Rules at www.playstation.com/legal/PSNTerms/‎‎. The Rules are shorter than these Terms. They help you understand the most important bits.

AS A CONSUMER YOU MAY HAVE RIGHTS UNDER APPLICABLE LOCAL LAWS THAT CANNOT BE EXCLUDED, LIMITED OR CHANGED. THOSE RIGHTS TAKE PRIORITY OVER ANYTHING IN THESE TERMS.

1. Your commitment to us.‎

6.1. You must be honest with us. Give us accurate and complete personal information about yourself, your country of residence and any Child Family Members. Keep that information up to date via account management.

6.2. Why it matters

6.2.1. This is important because we rely on the information you provide. For example, we send important information to the email addresses you give us and we use your Child Family Member’s date of birth to tailor their experience.

6.2.2. If you give us false or incomplete information, we may take any action set out in section 24, including suspending, terminating, or restricting any accounts (and associated Child Family Member Accounts) that uses or was created using false or incomplete information or that we reasonably determine was created or is used for a purpose that violates these Terms. For example, we may suspend adults accounts if children are using them. When that happens, you lose access to PSN and some Products, even paid for ones. You can contact customer services to understand why you or a Child Family Member has been suspended and what you can do.

6.3. We may request identifying documentation or information from you that is reasonably necessary for account verification purposes or for us to provide certain offerings, functionality, or features to you; to avoid harm to SIE, its affiliates, licensors, or players; or as may be required by law. We reserve the right to suspend, terminate, or restrict your account and Authorised System, and your participation in or access to offerings, functionality or features, if you do not provide such documentation or information, or based on our review of such documentation and information.

6.4. During account creation, you must select the country or region of your residence in which your account will be registered in.

1. Defined Words and Phrases‎.

“Approved Payment Method”: the payment methods we accept on PSN from time to time and published at https://www.playstation.com/support/store/payment-methods-accepted-on-ps-store/#accepted.

“Authorised Systems”: any of our games consoles. That includes all PlayStation-branded devices such as, but not limited to, PlayStation®3, PlayStation®Vita, PlayStation®4 and PlayStation®5.

“Child Family Member Account”: an account for someone whose date of birth indicates they are under 18. A Child Family Member Account has some functionalities determined by age and comes with a range of Parental Controls which the Family Manager or Guardian can set. See section 10. On PS3 and PS Vita the term sub account has the same meaning as Child Family Member Account.

“Child Family Member": someone with a Child Family Member Account.

“Code of Conduct”: how you must behave on PSN, as set out in section 12.

“Family Manager”: the adult account holder who creates a Child Family Member Account is the Family Manager. An adult account holder who invites other adult account holders to join their “family” is also a Family Manager.

“Family Member” any account holder who belongs to a “family”.

“Guardian”: an adult Family Member nominated by the Family Manager who can set Parental Controls for Child Family Members.

“Parental Controls”: settings enabling a Family Manager or Guardian to tailor the experience of Child Family Members. Find more information about Parental Controls at: www.playstation.com/safety.

“Products”: all the digital content and digital services available via PSN. Products may be free or paid-for. Products include games, music, movies, subscriptions, PSN Wallet top up service and funds, virtual communities (where you can interact with other players) and more. Available Products vary depending on which system you are using and where you live. Some Products may not be available in your preferred language.

“PSN Wallet” holds the funds you add to your account to spend on the PlayStation Store.

“Responsible Adult” the parent or legal guardian of a child.

“Terms” these PlayStation Network Terms of Service.

“User Generated Content”, also called “UGC”: text, messages, comments, pictures, photographs, voice, music, videos, game assets, game videos and game-related information and other materials (i) created by you or others on PSN and/or (ii) shared by you or others via PSN.

“Wallet Funds” funds in your PSN Wallet.

“Wallet Top Up” buying Wallet Funds or redeeming a voucher for Wallet Funds.

1. Your account security.‎

9.1. We use appropriate technical measures to secure PSN and the information we hold about you.

9.2. You must play your part too. You are responsible for all use of your account, unless:

9.2.1. someone else used the account because we failed to use appropriate technical measures to secure PSN or the information we hold about you; or

9.2.2. someone else used the account but you had taken reasonable steps to prevent that happening including those set out in section 9.3.

9.3. You should take steps to safeguard your account sign-in ID, password, passkey or other authenticating information and prevent access to your account by other persons. Some steps to stop others using your account:

9.3.1. Sign-out of your account at the end of each session.

9.3.2. Set a passcode to prevent anyone with access to your Authorised System logging in to your account.

9.3.3. Use a strong password, different from any you use for other online services, and turn on “Require Password at Checkout” to prevent others spending on your account.

9.3.4. Never share your account details with anyone else.

9.3.5. Never let anyone else use your account, not even a family member or friend.

9.4. What if something goes wrong?

9.4.1. Change your password immediately if you think anyone else knows it.

9.4.2. Notify us immediately if you think someone else has control of your account.

9.4.3. Notify law enforcement if you are a victim of crime in relation to the PSN. (For example, someone else using your payment details on PSN.)

9.5. To help protect your account from unauthorized payment transactions, you may have the option to enable an account setting that requires a password or other authentication methods, such as passkey, to complete payment transactions on some devices. As applicable, enable this function to prevent others who may use the same device from being able to make purchases or access your payment information. However, enabling some authentication methods may consequently disable “Require Password at Checkout” (see section 9.3.3) and your current 2-step verification (such as through your authenticator app or SMS), or require additional information to authorize and complete the transaction. 

‎10. Your Child Family Members.‎

‎10.1. You must create a separate Child Family Member Account for each child. Set appropriate Parental Controls for each. See section 11.

‎10.2. Child Family Members have access to our PlayStation Store. See section 14. One of the Parental Controls is a monthly spend limit. We set it to zero. You can increase it. Only allow Child Family Members a monthly spend limit higher than zero if you are satisfied they are able to understand the purchase flow and make purchase decisions up to that value.

‎10.3. By setting a spend limit for a Child Family Member (or appointing a Guardian who does so), you are telling us:

‎10.3.1. the child can understand (i) the concept of a purchase; (ii) the cost; and (iii) an online purchase flow; and

‎10.3.2. you pre-approve and agree to pay for all PlayStation Store purchases by that Child Family Member up to the spend limit.

‎10.4. For each Child Family Member Account, you must:

‎10.4.1. provide accurate information – see section 6 – including age;

‎10.4.1.1. Why? This affects how we deal with them. We will use their age to tailor what they can see, buy and do on PSN. However, not all Products available via PSN are rated and some contain adult language and material which your Child Family Members may see.

‎10.4.2. explain to your Child Family Member how they should behave when using the PSN or dealing with us or the PSN community – see our Code of Conduct in section 12 – how to protect themselves and their account;

‎10.4.3. set appropriate Parental Controls – see section 11;

‎10.4.4. appropriately monitor their use of the PSN;

‎10.4.4.1. Why? Your Child Family Members may receive communications from other PSN users that will not be copied to you.

‎10.4.5. agree to supervise, and therefore accept responsibility for, your Child Family Member’s Account(s) activity to ensure they comply with these Terms. This will not apply:

‎10.4.5.1. if someone else used the account because we failed to use appropriate technical measures to secure PSN or the information we hold about your Child Family Members; or

‎10.4.5.2. if someone else used the account but you and your Child Family Member had taken reasonable steps to stop that happening.‎ 

‎11. Parental Controls.‎

‎11.1. We offer a variety of Parental Controls. You can read about them at www.playstation.com/safety.

‎11.2. Important information about our Parental Controls:

‎11.2.1. Guardians can set Parental Controls and adjust the ones you’ve set.

‎11.2.2. We will not notify you of Parental Control changes made by Guardians.

‎11.2.3. Only appoint Guardians you completely trust.‎ 

1. Shopping on PlayStation Store.

15.1. Make sure your Child Family Members understand how PlayStation Store works. What follows applies to them as well as you, except where indicated.

15.2. We guide you through the buying process from Product choice to purchase confirmation via a series of screens and instructions.

15.2.1. Read the information we show you during your purchase carefully. It affects the cancellation rights you may have, unless the Product is faulty – see section 16.

15.3. The last button press is “Order and Pay”. When you press that button:

15.3.1. If your Wallet Funds are enough to pay the price, we deduct the funds from your PSN Wallet;

15.3.2. If you have some but not enough Wallet Funds to pay the price, we take those and charge the balance to your Approved Payment Method (does not apply to Child Family Members);

15.3.3. If you have no Wallet Funds, we charge the full price to the default Approved Payment Method stored on your account (does not apply to Child Family Members); and

15.3.4. You send the order to us.

15.4. If we cannot fulfil your order, we will refund any sums deducted from your:

15.4.1. PSN Wallet to your PSN Wallet;

15.4.2. Approved Payment Method to that payment method unless it is one of the Approved Payment Methods for which we cannot do that. In those cases, we refund to your PSN Wallet.

15.5. You buy a personal licence to use Products for private use. Your licence to use games is not transferrable unless your local applicable laws say it must be.

15.5.1. This means you can use a Product in the ways described in the licence but do not own the Product.

15.5.2. We tell you where to find the licence terms during the purchase flow.

15.6. If you delete or close the purchasing account, you may lose access to and use of the Product.

15.7. If a third party published the Product, you may need to associate or link your account for PSN to an account you hold with that third party to use the Product. The Product may become linked to that third party account as well as the purchasing account. If you unlink the third party account from your account for PSN or if your third party account is closed or deleted, you may lose access to the Product.

1. Can I cancel my purchases just because I changed my mind?

16.1. Yes, in limited circumstances and when you request it within certain timeframes. See our Cancellation Policy at www.playstation.com/store-cancellation-policy.

16.2. Read the information we show you during your purchases carefully. When you buy, we provide information and follow a process which limits the change-of-mind cancellation rights you might have. Nothing in the Cancellation Policy limits or replaces your rights under local law.

16.3. Change-of-mind cancellation rights explained. In some countries, local law says that, when you buy Products online, you have time to change your mind, cancel your purchase and get a refund. In countries of the European Economic Area, for example:

16.3.1. When you buy digital content (like a game or movie), you can cancel for any reason within 14 days of your transaction.

16.3.2. When you buy services (like a subscription or Wallet Funds), you can cancel for any reason within 14 days of your transaction.

16.3.3. But, the law also says that, if you consent to immediate delivery of the digital content or immediate supply of the service, we can provide them immediately and limit your right to cancel those orders provided we explain to you how that affects your cancellation rights.

16.3.4. Because most of our customers want to use their purchases straight away, we design our purchase flows to get your consent to immediate delivery of digital content and services and we provide you with clear information about how that affects your cancellation rights.

16.4. So, unless a Product is faulty or you have other rights to cancel your order under applicable local laws, when you shop with us:

16.4.1. You will not be able to change your mind and cancel your digital content purchase once you begin to download the content; and

16.4.2. You can change your mind and cancel your Subscription service purchases within 14 days of purchase but the amount we refund can be less than your purchase price (to account for the use you have had of the service).

1. ‎Payment Methods.‎

‎18.1. We store your Approved Payment Method details (such as your credit and debit card and PayPal account details) when you use them for a transaction. We use them for future purchases unless you delete them through your account settings.

‎18.2. We do not store your payment card’s 3-digit security number. You do not need to enter it for future purchases.

‎18.3. For other Approved Payment Methods you may need to enter the details each time you buy something.

‎18.4. When you buy a Product using mobile billing your mobile network provider charges you the amount of the purchase. They may charge you their standard messaging rate on top.‎ 

1. ‎Chargebacks

‎19.1. A chargeback happens when your payment service provider (i.e. the supplier of your payment method such as a bank, credit card provider, or PayPal), reverses a payment you made. A chargeback of a sum paid to us for Products we provided results in a debt to us equal to the amount of the chargeback.

‎19.2. As a chargeback can indicate you suspect fraud or account take-over, we will suspend your account or console to protect it while we investigate. If there is no lawful reason for the chargeback, your account will remain suspended until the debt is repaid. We may deduct funds from your PSN Wallet to pay any debt owed by you to us.

1. Special Terms applying to some Products.‎

General.

20.1. Products we sell may not work with Authorised Systems and software licensed for sale outside of Europe, the Middle East, Africa, India, Russia and Oceania.

20.2. Unless otherwise specified, all Products are for non-commercial, home use only.

20.3. You may not use viruses, spyware, or automated methods, such as bots or scripts, to interact with any Product, or otherwise in connection with your account on PSN.

Games.

20.4. Some games and apps let you buy:

20.4.1. Products from the PlayStation Store; or

20.4.2. other things directly from the publisher of the game or app.

20.4.2.1. You cannot use Wallet Funds to buy anything from the publisher and you will need to register a payment method with them.

20.4.2.2. The spend limit on a Child Family Member’s account only applies to purchases from PlayStation Store.

20.5. Some Products offer online services like online multiplayer, leaderboards or communication facilities.

20.5.1. To access online multiplayer, you (or another account which has designated your PS4 as its “primary console” or, if you have a PS5, has enabled the “Offline & Homeshare” setting on your PS5) need to have an active PlayStation Plus subscription.

Subscriptions.

20.6. Subscriptions continue indefinitely. We charge you on-going fees automatically on a regular basis until cancelled. We explain the on-going fees, the billing frequency and how to cancel before you buy. We may email you before each payment is due.

20.7. Trials roll into paid-for subscriptions. We charge you subscription fees unless your subscription is cancelled before the end of the trial period. We explain this, the on-going fees, the billing frequency and how to cancel before you take out a trial.

20.8. If you do not have enough Wallet Funds to pay a recurring subscription fee, we charge the balance to your default payment method (if any).

20.8.1. This does not apply to purchases made by Child Family Members.

20.9. At the end of each billing period and at the end of a trial, we take the subscription fees for the next period. This will not happen if:

20.9.1. You cancel the subscription before the end of the trial or current billing period.

20.9.2. You do not have enough funds in your PSN Wallet and you do not have a registered payment method.

20.9.3. We discontinue the subscription for any reason.

20.10. If your payment for a subscription fails, we may continue trying to take payment from you over the next few days.

20.10.1. You may be able to access the subscription service during that period.

20.10.2. Your billing period will not change. If a payment retry is successful, your next payment date will be the same as if your initial payment had not failed.

20.11. We may change the on-going cost of a subscription (up or down) to reflect changes in the subscription product, to reflect our costs in providing the subscription, to ensure the subscription continues to be a viable service or to respond to market changes, such as changes to exchange rates, local taxes or inflation.

20.11.1. We will notify you by email at least 60 days in advance of any price increase, telling you the new cost and the date from which the new cost will apply. You will be able to cancel before the price rise takes effect.

20.12. If you already have a subscription (whether paid or as part of a free trial) and you buy another subscription for the same service, your current subscription will end at the end of the current billing period and the new subscription will begin.

20.13. The package of Products in a subscription may vary throughout your subscription period. Age, geographic and other restrictions mean you may not be able to access all Products in the package. Some Products may be available to non-subscribers separately.

Pre-Orders.

20.14. You must pay for pre-orders on the date you place your pre-order.

20.15. You can cancel your pre-order and get a refund as explained at the point of purchase and section 16. If you cancel a pre-order, you will no longer be entitled to any promotional products offered with the pre-order.

Virtual Items.

20.16. Some games feature “Virtual Items” (“VI”), which include any fictional virtual currencies, goods, or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges. Depending on the game you can earn VI through gameplay or buy it from PlayStation Store. You can exchange it in-game for other in-game items, experiences or functionality.

20.17. You must not:

20.17.1. sell, purchase, transfer or use VI outside of the game;

20.17.2. wager with or for VI (for example “skin betting”) unless the game provides that functionality;

20.17.3. exchange or redeem VI for money or money’s worth;

20.17.4. make available any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of VI.

20.18. Each game publisher determines how their VI works and what you can do with it. See the game publisher’s terms for details.

Sales Offers and Promotions.

20.19. We may conduct promotions that offer discounts when you purchase certain items or purchase multiple qualifying items. Promotional offers may be subject to additional terms and conditions. Special products and sales prices and promotions are no longer valid once they are changed or removed, or after any end date or time specified in the offer.

1. Content You Create and Share.

21.1. Some Products allow you to share your UGC with us and other players.

21.2. You own your UGC. However, you must not commercially exploit it without consent. You need consent from us and, where relevant, the publisher of the Product. This is because the way you make and share your UGC means your UGC may be bound up with software or intellectual property belonging to us and the publisher of the Product.

21.3. When you share your UGC:

21.3.1. We may make it visible across the PSN.

21.3.2. We may make it visible in other places like our websites and those of our affiliated companies.

21.3.3. We and our affiliated companies may alter your UGC for various reasons, including to add your Online ID (or your real name if you choose to use it) so others know it is yours, to ensure it displays well on various devices and so on.

21.3.4. Others can interact with it and do things to it like comment on it, alter it, delete it or reshare it.

21.3.5. We and our affiliated companies may:

21.3.5.1. license, sell and otherwise commercially exploit your UGC (for example, selling subscriptions to access your UGC alone or in combination with other UGC);

21.3.5.2. receive advertising revenue in connection with UGC;

21.3.5.3. use your UGC in the promotion of Products and any other PlayStation® products and services;

21.3.5.4. alter or delete your UGC where necessary to comply with the law or exercise our rights under these Terms.

21.4. We do not pay you for using your UGC as described in section 21.3.

21.5. By sharing UGC you are telling us you have all rights necessary to such UGC and to grant the rights set out in this section 21.

21.6. The licence for a Product may tell you more about how UGC sharing works for that Product. 

1. Do we ever change PSN or change products after you buy them?‎ 

22.1. Sometimes, yes, but only where it is reasonable because it is minor and justified. For example, we may change PSN and Products from time to time:

22.1.1 to ensure the PSN or Products are working as intended (e.g. fix bugs and glitches and to improve efficiency);

22.1.2 for security reasons;

22.1.3 to adapt the PSN or Product to a new system or technical environment;

22.1.4 to improve the PSN or Product. This may include updating in-game items, in-game levels and tasks or changing the rewards for completing in-game activities; or

22.1.5 to adapt the PSN or Product to a change in number of users and/or to ensure the commercial viability of the PSN or Product.

1. ‎What we do if you breach these Terms or we think your account is compromised?‎ 

24.1. If we have evidence to conclude or reasonably believe that

24.1.1. either:

24.1.1.1. you;

24.1.1.2. one of your Child Family Members; or

24.1.1.3. the holder of any account that you permit to use your Authorised System;

have done any of the following:

24.1.2.1. breached these Terms (including without limitation the Code of Conduct);

24.1.2.2. have created, are using, or have used any account for fraud or illegal activity; or

24.1.2.3. your account has been compromised (e.g. when you instigate a chargeback citing fraud);

the actions we may take, and the duration of those actions, will be limited to what is reasonably necessary to protect you, our interests and those of other PSN users.

24.2. We may take action against account holders who are responsible for or are affected by the breach without prior notice.  This could include:

24.2.1. any Authorised System you use;

24.2.2. your accounts;

24.2.3. your Child Family Member Accounts; and

24.2.4. any other accounts on an Authorised System you use.

24.3. Our actions may include:

24.3.1. resetting account passwords or revoking passkeys;

24.3.2. cancelling or suspending subscriptions;

24.3.3. restricting, suspending or terminating access to some or all Products;

24.3.4. restricting, suspending or terminating accounts;

24.3.5. uploading updates to the Authorised Systems intended to stop unauthorised use;

24.3.6. preventing Authorised Systems connecting to PSN;

24.3.7. other remedial actions, including the removal or blockage of content associated with infringing or compromised accounts;

24.3.8. requesting identifying documentation or further information from you;

24.3.9. notifying law enforcement (or other appropriate authorities) of conduct occurring on the account which we reasonably believe is a threat to the life or safety of yourself or others, or any other conduct that we reasonably believe is illegal or unlawful; and

24.3.10. bringing, initiating and/or participating in government, criminal and/or private legal action against you.

24.4. If we take action against a Child Family Member as set out in section 24, we may notify both the Child Family Member and the Family Manager of the breach and the action taken by email.

24.5. If we delay acting or fail to act in response to any breach, it will not stop us acting at a later date for that or any other breach. 

1. Our liability to you when things go wrong

25.1. As a consumer, you may have rights under applicable local laws that cannot be excluded, limited or changed. Those rights take priority over anything in this section 25.

25.2. These Terms do not:

25.2.1. affect any statutory guarantees or warranties you have as a consumer under local applicable laws; or

25.2.2. exclude or limit our liability in any way unless we are allowed to do so under your applicable local laws.

25.3. If you are a consumer, we have unlimited liability for the following:

25.3.1. Reason: If we cause death or personal injury by our negligence or the negligence of our employees, agents or subcontractors.

Our Liability: Unlimited.

25.3.2. Reason: If the liability is caused by our deliberate breach, our fraud, our fraudulent misrepresentation, or our behaviour is grossly negligent.

Our Liability: Unlimited.

25.4. Subject to sections 25.1, 25.2 and 25.3, we limit our liability to you as follows:

25.4.1. Reason: If we fail to deliver any Product.

Our Liability: We will refund the amount you paid for the Product.

25.4.2. Reason: If we deliver a Product but it is faulty.

Our Liability: You will have the remedies available to you under the statutory warranties in your country of residence. In addition, we commit to the following:

If a Product is faulty, we will always try to get it fixed or replace it.

However, if the Product is so faulty that you have a right to reject it under applicable local law and you choose to reject, we will give you a full refund. If you choose to keep it, we will provide you with a partial refund. If you prefer you can have a replacement Product.

If you don’t have a right to reject the Product but we can't get it fixed or replace it within a reasonable time, or without causing you significant inconvenience, we will provide you with a full or partial refund.

We will calculate a partial refund as the difference between the price of the Product and the value of the Product as delivered.

You may also have a right to compensation for reasonable, foreseeable loss or damage caused by the faulty Product.

How Products are fixed.

If a Product is faulty, it can usually be fixed by a process called patching. Patching updates the code over the internet. We sell Products that we do not make so we need someone else to patch them for us. We will always try to ensure they do so and do so in a reasonable time.

25.4.3. Reason: Malicious or unauthorised use of the PSN, your account, your Child Family Member Accounts or Products including the activity of hackers.

Our Liability: Unless this is caused by our negligence or the negligence of our employees, agents or subcontractors, we have no liability to you.

25.4.4. Reason: Temporaryinability to use the PSN.

Our Liability: Unless this is caused by our negligence or the negligence of our employees, agents or subcontractors, we have no liability to you.

25.4.5. Reason: If you close your account because you will not accept a material change to these Terms, the Software Usage Terms or our Privacy Policy or if we permanently close the PSN.

Our Liability: We will refund your unused PSN Wallet funds and a pro-rated refund for any unexpired periods of your subscriptions.

25.4.6. Reason: Any event outside our reasonable control (also known as “Force Majeure” or “Act of God”).

Our Liability: We have no liability to you.

25.4.7. Reason: Damage that would have been avoided if you:

- followed our advice to apply an update offered to you free of charge; or

- followed installation instructions; or

- had the minimum system requirements in place.

Our Liability: We have no liability to you.

25.4.8 Reason: Business losses including loss of profit, loss of business, business interruption or loss of business opportunity.

Our Liability: We have no liability to you.

25.4.9 Reason: Any loss you suffer that was not caused by our breach of these Terms and which is not otherwise covered above.

Our Liability: We have no liability to you.

25.4.10 Reason: In any cases not covered above.

Our Liability: Our liability will not be more than £100 (or local currency equivalent) or, if higher, the amount of unused Wallet Funds.

25.5. To the extent you are using the PSN other than as a consumer:

25.5.1. we do not limit our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) our fraud or fraudulent misrepresentation; (iii) deliberate breach; (iv) any liability that cannot be limited or excluded under applicable local laws.

25.5.2. subject to section 25.5.1, we accept no liability for (i) loss of profit; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of or corruption of software; (vi) data or information; (vii) loss of or damage to goodwill; and (viii) any indirect or consequential loss.

25.5.3. subject to section 25.5.1, our total liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise will not be more than £100 (or local currency equivalent) or, if higher, the amount of unused Wallet Funds.

25.5.4If you based on New Zealand and are acquiring the Product in trade, you agree and acknowledge that:

25.5.4.1            we are both in trade;

25.5.4.2            the Products are both supplied and acquired in trade; and

25.5.4.3            it is fair and reasonable for the parties to contract out of the provisions of the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986, and those provisions do not apply to these Terms. 

1. Ownership and use of intellectual property rights (“IP”)‎ 

26.1. We own or hold licences to all IP in Authorised Systems, PSN and our Products.

26.2. Other people own or hold licences to all IP in their Products.

26.3. You must use Authorised Systems, PSN and Products ONLY:

26.3.1. in the ways set out in these Terms or the Product licence; unless

26.3.2. expressly allowed under applicable local law.

26.4. We take protection of our IP and the security of our Authorised Systems, PSN and Products seriously and pursue people who threaten them.

26.5. Do not use stolen or illegally acquired Authorised Systems or Products.

26.6. Do not do any of the following in connection with Authorised Systems, PSN or Products:

26.6.1. emulate them;

26.6.2. disrupt their operation;

26.6.3. use any unauthorised hardware or software;

26.6.4. avoid any authentication, encryption or security measures;

26.6.5. access any information that does not belong to you or a Child Family Member;

26.6.6. share, buy, sell, rent, sub-licence, trade, transfer, phish for or harvest any accounts or account details or other credentials; or

26.6.7. help anyone else to do any of these things.

26.7. Do not create derivative works from the Authorised Systems, PSN or Products.

26.8. Do not hack, crack, decrypt, reverse engineer, decompile or disassemble the Authorised Systems, PSN or any Product or help anyone else to. This restriction applies to the fullest extent permitted under mandatory applicable local law.

26.9. Do not use Authorised Systems, PSN and Products commercially, charge for their use or make any public performance without consent of the IP owner.

26.10. If you use the advertised features of an Authorised System, the PSN or a Product in accordance with the licence to it, you will not breach sections 26.7, 26.8 and 26.9.

26.11. Before you try to do anything that is not permitted under these Terms, we recommend you seek legal advice to confirm it is expressly allowed under applicable local laws. 

1. Do we ever change these Terms? And what happens then?‎

27.1. Yes, we may make changes to these Terms.

27.2. If the changes are reasonable because they are minor and justified, we will give you reasonable notice of the changes, for example by a posting when you sign in to the PSN, by PSN message or by email,

27.3. For any other changes, we will ask you to accept the new Terms before you log into the PSN again. If your Child Family Member is the main user, you may have to accept before they can log in again too.

1. How are these Terms enforced?‎ 

28.1. If you are using the PSN as a consumer in the European Economic Area:

28.1.1. these Terms, any contracts formed in accordance with them and any disputes we may have in connection with them will be governed by and determined according to the laws of the Netherlands but you will have the additional protection of the mandatory laws of the country in which you live. The mandatory laws of the country in which you live take priority over the laws of the Netherlands.

28.1.2. we can enforce these Terms in a court of competent jurisdiction in the country in which you live.

28.1.3. you can enforce these Terms in a court of competent jurisdiction in the country in which you live, in England and Wales where our company (SIENE) is incorporated (under company registration number 06020283), or in the Netherlands where our company is registered as a branch (under branch establishment number 000051647869).

28.2. If you are using the PSN as a consumer outside of the European Economic Area:

28.2.1. these Terms, any contracts formed in accordance with them and any disputes we may have in connection with them will be governed by and determined according to the laws of England and Wales but you will have the additional protection of the mandatory laws of the country in which you live. The mandatory laws of the country in which you live take priority over the laws of England and Wales.

28.2.2. we can enforce these Terms in a court of competent jurisdiction in the country in which you live.

28.2.3. you can enforce these Terms in a court of competent jurisdiction in the country in which you live, or where our company is registered.

28.3. To the extent you are using the PSN other than as a consumer:

28.3.1. these Terms, any contracts formed in accordance with them and any disputes we may have in connection with them will be governed by and determined according to the laws of England and Wales; and

28.3.2. the courts of England and Wales will have exclusive jurisdiction.

1. Questions?‎

30.1. If you have any questions, contact us.

30.2. For online support (help pages and an online contact form): www.playstation.com/get-help/contact-us/. To write to us the old-fashioned way use: Sony Interactive Entertainment Network Europe Limited, 10 Great Marlborough Street, London, W1F 7LP, UK.

30.3. When you contact us, we expect our staff to be polite and respectful. We expect the same of you. If you are rude to or abuse or threaten our staff, agents or representatives, in addition to any other actions we may take under these Terms, we may restrict you to contacting us by email or refuse to provide you with any further customer support. If your behaviour suggests a risk to our staff, our community or our business we may suspend your account and escalate the matter to law enforcement.