How to restore licenses on PlayStation consoles

Learn how to restore PlayStation™Store licenses on PlayStation®5 consoles and PlayStation®4 consoles.

How to restore licenses on PS5 consoles

Please note, restoring licenses won't affect your data.

  1. Go to Settings > Users and Accounts > Other > Restore Licenses.

  2. Select the licenses that you want to restore.
  • To restore a license directly from the home screen or your game library, go to the game, press the options button, and then select Restore License from the menu.

  1. Go to Settings > Account Management > Restore Licenses.

  2. Select Restore.

When should I restore PlayStation Store licenses?

Restoring licenses can be helpful if you’re experiencing the following issues:

  • A game has a padlock icon (not related to the expiration of your PlayStation Plus subscription).
  • You can't locate a game or add-on.
  • A game crashes.

Still having game issues?

Try enabling PS5® Console Sharing and Offline Play or activating your PS4® console as your primary PS4 console. You can also find further troubleshooting steps by visiting the guides below.

PS5 Console Sharing and Offline Play
Primary PS4 console guide
Can’t start a game
Troubleshoot game downloads

Need help? 

Contact our support specialists

Contact PlayStation Support