Troubleshoot sign-in issues on PSN

Learn how to resolve some common issues when signing in to PlayStation™Network (PSN).

Can’t access your sign-in method?

If you can’t use your passkey, or you’ve forgotten your password or verification information (such as your date of birth), visit the guide below for steps to recover your account.

Recover account

Forgot your sign-in ID (email address) for PSN?

  • Try searching for “PlayStation purchase” in all of your email inboxes, including any junk or spam folders. If you find the email address you used to set up the account, recover your account by following the guide below.
Recover account
  • If you can't access the email address for your account, contact us.
Contact PlayStation Support

Know your username and password, but can't sign in?

  • Have you verified your sign-in ID (email address)?
    Search your email inbox for “PlayStation verify” and click the link in the email to verify your sign-in ID.
  • Is your system software up to date?
    Select your console for more information.
Update PS5 console system software
Update PS4 console system software

  • Can you change your sign-in method?
    Try to recover your account by following the guide below.

Recover account

  • Turn your console and router off and then on again.
    If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.

PlayStation Repairs

  • Try to sign in to Account Management online.
    If you can't access your account, you may have been suspended. Visit the guide below for more information.

Suspensions on PSN

Could someone else be using your account?

If you think your account has been compromised, please visit the guide below for more information.

Phished (compromised) accounts

Having trouble with 2-step verification?

If you’re having issues receiving a verification text message or code, visit the guide below to regain access to your account.

2SV issues

Need help? 

Contact our support specialists

Contact PlayStation Support