How to change your PlayStation sign-in ID (email address)

Learn how to change your PlayStation™Network sign-in ID (email address).

How to change your sign-in ID online

You're signed out from all devices when you change your sign-in ID (email address). When you change your sign-in ID, you receive a notice to your old email address.

  1. Sign in to Account Management.
  2. Select Security from the sidebar.
  3. Click Edit next to Sign-In ID (Email Address).
    You may need to sign in.
  4. Enter your new email address and click Save.
  5. You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email.
    You also receive an email to your old email address about the change.

  1. Go to Settings > Users and Accounts > Account.

  2. Select Sign-in ID (Email address). Enter your new email address and click Confirm.
    You may need to sign in.

  3. You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email.
    You also receive an email to your old email address address about the change.

  1. Go to Settings > Account Management > Account Information > Sign-In ID (Email Address).
  2. Sign in.
  3. Enter your new sign-in ID (email address) and select Confirm.
  4. You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email.
    You also receive an email to your old email address about the change.

What is a sign-in ID email address?

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and is used to:

  • verify your account
  • ensure that your details are protected
  • keep you up to date on important account information.

It’s recommended that you use an up-to-date and accessible email address.

Having problems changing your sign-in ID?

  • There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.
Set up internet connection
  • For sign-in ID issues, visit the guide for troubleshooting steps.
Troubleshoot sign-in issues
  • If you can’t access your sign-in method and can’t change sign-in ID, please recover your account.
Recover your account

If you can't access your sign-in ID (email address), contact us with the button at the bottom of this page.

Unwanted sign-in ID change?

If you believe someone has changed your account details, visit the guide below to secure your account.

Compromised account guide

Need help? 

Contact our support specialists

Contact PlayStation Support