How to reverse a PSN suspension for account debt

If your payment method has had a charge reversed on a PlayStation™Store purchase, this can result in your account being restricted from accessing PlayStation™Network (PSN).

How can an account be suspended from PSN for a debt?

A chargeback, or payment reversal, occurs when a financial institution cancels an existing payment at your request. 

As a chargeback can indicate you suspect fraud or account take-over, we will suspend your account or console to protect it while we investigate. If there is no lawful reason for the chargeback (e.g. no legal right to a refund), your account will remain suspended until the debt is repaid.

You can check your account status by visiting My Support.

My Support
Suspensions on PlayStation Network

Need help restoring access to your account suspended due to a chargeback?

You can regain access to your account by paying the balance that is due. Click the button below to get started with a web-form for assistance.

Restore account access

Why was my account suspended for a chargeback?

If you see the error code WS-37368-7 or WS-116367-4 when attempting to sign in to PlayStation™Network, your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.

How to prevent PlayStation Network debt suspensions

  • Make sure your financial institution doesn’t reverse charges on any valid purchases or subscriptions from PlayStation Store.

  • If you believe purchases were made without your consent, please visit the unauthorised transactions guide. 

Unauthorised transactions
  • Set up "Require Password at Checkout" on PlayStation Store to help prevent unauthorised payments. 
Set up "Require Password at Checkout"
  • If you are a Family Manager or guardian, you can set spending limits for your child family members.
Set spending limits on PS5 consoles

Need help? 

Contact our support specialists

Contact PlayStation Support