Suspensions on PlayStation Network

Learn why we suspend players from PlayStation™Network (PSN) and what to do if you are suspended.

Why we suspend players  

When you create an account for PlayStation™Network (PSN), you agree to obey the PlayStation Network Terms of Service, which includes the Community Code of Conduct.

If you breach these terms we may temporarily or permanently suspend your account. For the most serious breaches, we may suspend your PlayStation console from accessing PlayStation Network.

Terms of Service
Code of Conduct
PlayStation policy against hate speech

How do I know if my account or console has been suspended from PSN?

If we suspend your account or PlayStation console, you will see an error code when attempting to sign in to PSN.

We usually email you explaining why you’ve been suspended and how long it will last. We send that to the email address associated with your account (your sign-in ID). Be sure to check your junk or spam folder for the email.

You can also check your account status by visiting My Support.

If you have not received a notification, please contact us for further information.

When will my PSN suspension end?

You can access your account once your temporary suspension ends. You can see how long is left by checking the email notification from PlayStation Safety.

You can also check your suspension details by visiting My Support.

Can I appeal my PSN suspension?

Every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. As a result, suspensions are final and cannot be appealed unless:

  • You have been suspended for an account debt. This will be lifted once you have paid off the balance. For more information, please visit the PlayStation Network suspension for account debt guide. 
Suspension for account debt

  • If your account was permanently suspended you may be eligible to appeal the suspension.

Appeal a permanent suspension.

Can I appeal my PSN suspension?

Every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. As a result, suspensions are final and cannot be appealed unless:

What happens if my account or console is suspended?

If your account is suspended, you will not be able to access PlayStation Network. That means you will not be able to use some products and services, even ones you paid for.

If your console is suspended you will not be able to connect to PlayStation Network with any account.

How can I manage my subscriptions if my account is suspended?

If you are suspended, the following settings will not be available to you:

  • Add/Remove a Payment Method  
  • Cancel Subscription.

We will never take payment for a subscription from an account suspended from accessing the network. If a subscription payment is due while your account is suspended, we will not attempt to take payment and your subscription (and any associated benefits) will lapse.

In the event that you would like to make changes to your subscription settings while your account is suspended, you will need to contact us.

Can a second-hand PlayStation console suspension be lifted?

No. If you have purchased a suspended PlayStation console, please contact the seller for help.

Need help? 

Contact our support specialists

Contact PlayStation Support