Troubleshoot sign-in issues on PSN

Learn how to resolve some common issues when signing in to PlayStation™Network (PSN®).

If you’re having any of the following problems, you’ll need to contact us using our Online Assistant:

If you’re having issues receiving a verification text message or code, visit the guide below to regain access to your account.

If you can’t use your passkey, or you’ve forgotten your password, please visit the guide below.

For further help recovering your account, visit the guide below, or contact us using our Online Assistant.

Have you verified your sign-in ID (email address)?
Search your email inbox for “PlayStation verify” and click the link in the email to verify your sign-in ID.

Is your system software up to date?
Select your console for more information.

Can you change your sign-in method?
Try to recover your account by following the guide below.

Turn your console and router off and then on again.
If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.

Try to sign in to Account Management online.
If you can't access your account, you may have been suspended. Visit the guide below for more information.

If you’re still unable to sign in to your account, please contact us using our Online Assistant.

Contact our support specialists

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