NP-104303-1

This error may be occurring due to a problem on the server side. Please try the following:

1. Check PlayStation™Network status page to see if there are any server failures or if maintenance is in progress.
2. This may be a temporary issue. Please try again after a while.
3. While you wait, please update your system software to the latest version from Settings > System > System Software > System Software Updates and Settings.
   
4. Turn off your router, wait at least 5 minutes, then turn it back on.