If your PS5® console and screen are turned on but there is no image, please try the following steps:
Check the HDMI connection Make sure you have a secure connection to both your PS5 console and the screen using the included HDMI cable. If possible, try using a different HDMI cable. If your screen has multiple HDMI ports, try using a different one. Make sure to also have the correct channel selected for HDMI.
We recommend using the HDMI 2.1 cable that is included with your PS5 console so you can get the best out of the console's new high-performance features. However, older HDMI cables can be used too.
The PS5 console supports HDMI 2.1 specifications and also supports 4K 120Hz video output. This means you can enjoy smoother gameplay and higher frame rates when using a compatible TV or monitor.
Connect directly to the HDMI port Connect the PS5 console directly to the HDMI port on the screen. If you have other devices connected to your screen (sound bar, home theater, game capture devices, etc.), disconnect them to see if this fixes the issue.
Turn the power back on Turn off your screen and PS5 console completely. Disconnect their power cables, wait 20 minutes, and then reconnect the power cables again. Turn on everything and check the image.
Check the device firmware Make sure your screen has the latest firmware version. Refer to the manufacturer's user manual for additional settings needed for high-resolution signals.
If you're still having issues, please visit PlayStation Repairs.
We recommend using the HDMI 2.1 cable that is included with your PS5 console so you can get the best out of the console's new high-performance features. However, older HDMI cables can be used too.
The PS5 console supports HDMI 2.1 specifications and also supports 4K 120Hz video output. This means you can enjoy smoother gameplay and higher frame rates when using a compatible TV or monitor.
Connect directly to the HDMI port Connect your PS5 console directly to the HDMI port on the screen. If you have other devices connected to your screen (sound bar, home theater, game capture devices, etc.), disconnect them to see if this fixes the issue.
Check the device firmware Make sure your screen or audio device has the latest firmware version. Refer to the manufacturer's user manual for additional settings needed for high-resolution signals.
If you're still having issues, please visit PlayStation Repairs.