Troubleshooting for PS5 Pro consoles

Find out general troubleshooting for your PlayStation®5 Pro console and next steps.

Not seeing upgraded image quality for a PS4 game?

  • Make sure Enhance Image Quality for PS4 Games* is enabled on your PS5 Pro console.
Enhance Image Quality for PS4 Games
  • Check that your screen supports 2160p (4K)/60Hz or 1440p/60Hz output.

* Please turn this setting off if you experience unexpected behavior during gameplay.

Can’t capture screenshots in 8K?

  • To capture 8K screenshots, there are some requirements to meet.
8K capture requirements

Still having issues?

For troubleshooting steps, select the issue you're experiencing from the list below:

Need help? 

Contact our support specialists

Contact PlayStation Support