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PlayStation Store cancellation policy
Your right to cancel and receive a refund depends on the type of product you have purchased from PlayStation™Store:
In addition to the rights set forth below, you may have additional cancellation and refund rights under applicable local law; nothing in the policy below limits any such rights under local law.
[Note: if you purchased a console or other merchandise from PlayStation Direct, please refer to the PlayStation Direct Returns and Refund Policy to determine if your purchase is eligible for a refund.]
You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.
If you purchase in-game consumables on the PlayStation™Store, they will be delivered when you next launch the game, until then you will have up to 14 days from the date of transaction to cancel. If you purchase in-game consumables during gameplay, they will be delivered immediately so you will not be able to cancel the purchase. In-game consumables are items such as virtual currencies (e.g. FIFA packs or GTA Cash Packs), boosts and other items that are depleted during gameplay.
You may cancel a pre-order of digital content at any time before the release date and receive a refund. If the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device.
If you have started to download the main part of the order, you will not be able to request a refund. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. To turn off Automatic Downloads, head to [Settings] > [System] > [Automatic Downloads] and untick the checkbox next to “Application Update Files”.
If you have not started to download the main product and your order included immediately accessible extra content, this extra content will stop working if you cancel your pre-order. You will receive a refund to the original payment method where possible*.
*We are unable to do this for certain payment methods. In those cases, the refund will be sent to your PSN wallet.
You may have additional refund rights under applicable local law for pre-order purchases if the release date changes; nothing in the summary above or below limits any such rights under local law.
You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. The refund may be reduced pro-rata to reflect the use you have had of the service. This may show as two transactions in your account transaction history: a refund of the full amount originally paid and then a debit of a charge for the period of the service you received.
If you take advantage of a free trial when you sign up to a service, the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included in the 14-day period. For example, if you sign up for a free trial which lasts 7 days and your payment method is charged for the subscription at the end of the trial, you will have 7 from the date of the charge to cancel.
Note: When you purchase a subscription service, you agree to a rolling subscription with periodic billing (e.g., annual billing). You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. When you turn off [Auto-renewal], your subscription will continue until the next payment is due, at which point it will end.
We do not provide refunds for purchases made outside of PlayStation™Store, such as purchases made on PlayStation Direct, gift cards or vouchers (e.g., for PlayStation Now or PlayStation Plus) purchased from other retailers, or voucher codes for specific games.
If you would like to request a refund, please contact PlayStation Support.
Note: Where possible, refunds will be issued to the payment method used to make the purchase. However, there may be some payment methods (e.g., vouchers) for which this is not possible, or there may be other instances in which we are not able to credit your refund to your original payment method (e.g., expired accounts). If for any reason we are unable to issue the refund to your original payment method, the amount will be credited to your PSN wallet.
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